IT Support Contracts

White Label Support: Specialists in multi-vendor, multi-site and multi-country deployment

   
  • Increase profit margins with this comprehensive break-fix service
  • Tailored support contract agreements to fit your customer's needs
  • Current and post-warranty support for the majority of vendors
  • A cost-effective alternative post-warranty hardware solution
  • Single dedicated contact, even across multiple sites
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Get a Quote
24/7 Helpdesk

Available 365 days a year on-site or remote

Save Time & Money

Manufacturer response times and cost-effective quality

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Expert Engineers

Qualified staff with a possible 4-hour fix solution

Parts Inventory

A comprehensive list of parts dating back as far as 1990

White Label

Our channel only support will be under your name

24 Hour Helpline

We provide a 24/7 manned service so you can contact us whenever a hardware issue arrises.

You’ll be put directly through to an engineer on our helpdesk which has a wide range of expertise and knowledge. They will then make a diagnostic assessment straight away.

4 Hour Replacement Parts

We have engineers who are ready to be despatched and a full inventory of parts located across 21 FSLs that are strategically positioned to major roads and networks.

This means our engineers are able to achieve a 4 hour fix time and can often bring the parts with them from our central warehouse.

Secure Data Disposal

Cameo are ADISA certified and we use the most sophisticated and trusted data wiping software and methods (White Canyon), removing data to a NIST 5 standard.

We will then provide a certificate of wipe. Because of our process, we are able to repurpose more hardware and ensure an end-to-end lifecycle that positively impacts our customers and the environment.

Ikonic's global network of support contracts

Specialists in multi-vendor, multi-site and multi-country deployment

With contracts across the globe from the US, Norway, Africa, and every country in Europe our solution is truly global, we even support Airports!

We cover a vast range of vendors, across multiple company sites, even if in different countries, all through one non-branded helpdesk.

If Airports trust us to check you in, you should trust us enough to check it out.

How it works

We provide a 24/7 manned service so your client can contact us whenever a hardware issue arises.

Direct contact to an engineer on our helpdesk with a wide range of expertise and knowledge. They will then make a diagnostic assessment straight away.

We have engineers who are ready to be dispatched and a full inventory of parts located across 21 FSLs that are strategically positioned on major roads and networks.

This means our engineers can achieve a 4-hour fix time and can often bring the parts with them from our central warehouse.

Customers are then provided with the full report highlighting any current or environmental system issues, and recommendations for further action if needed.

24/7 UK Help Desk

Worldwide Cover with a possible 4-hour response/fix time day or night – 7 days a week, 365 days a year. You can rest assured that in the event of any faults, your customer can be back up and running quickly. The helpdesk is UK based and English speaking offering on-site support globally, with engineers for all languages.

Comprehensive Parts Inventory

We carry a huge inventory of parts, so we can get replacements to you fast. This means faults get repaired quickly, helping to avoid costly downtime and minimise complaints from your customers. We can support the latest technologies as well as out of warranty equipment that manufacturers no longer support.

Savings on Time and Money

We provide equal hardware cover, response times and quality of service as a manufacturer but for a potential fraction of the price. And unlike manufacturer fixed term and service contracts, we can be fully flexible with our offerings. Plus, being multi-vendor, our support allows whole data centres – or even multiple sites across the world – to be covered under one contract and one point of call for all issues.

Highly Qualified Engineers

Ikonic has an extensive network of field based engineers who are fully brand accredited. Each and every one is qualified to the highest standard and is continuously trained and kept up to date with all the latest technologies.

Channel Only

Ikonic’s support offering is a ‘channel-only’ model. This means that we offer a white label service to resellers who can resell Ikonic support as their own. The helpdesk is non-company branded and we can pass on support contract templates so all the work is already done for you.

Enable your customers IT support contract today

An alternative cost-effective current and post-warranty hardware product support for the majority of vendors under your name

Why Ikonic

Unbeatable service – Best-in-class & over 25 years of experience.

Rapid quotes – Hardware support quotes in a few hours rather than our competitors’ days.

Incredible value – Our premium support contracts are unmatched when it comes to price & quality.

Wide brand and product coverage – Servers, storage, networking, drives, laptops & desktops from all leading brands.

Fully Accredited – Engineers are trained and qualified to the highest standards. In addition, our processes for data destruction are ADISA-certified.

White Label Support for End User Computing (EUC) Devices

Ikonic’s white-label support for EUC devices offers you hardware support for a large range of items including, laptops, desktops, tablets and mobile phones.

Ikonic’s Advanced Next-Day Replacement Service

  • Swift Replacement: Following an initial remote diagnosis, we’ll dispatch a replacement device via courier the very next working day, minimizing any disruption to your operations.
  • Effortless Process: Our streamlined process ensures hassle-free device replacement. Simply report the issue, and we’ll take care of the rest, from collection to return at our engineering site.
  • Comprehensive Coverage: We offer accidental damage* protection to safeguard your devices against unforeseen mishaps, providing you with peace of mind.
  • Global Support: Benefit from our multi-vendor support SLAs, ensuring consistent service quality wherever your business operates. Our fully white-label solution allows you to maintain brand consistency while accessing our comprehensive support network.
  • Convenient Access: Enjoy access to our online contract management portal, offering detailed engineering reports and seamless ticket logging functionality for enhanced convenience and transparency.
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EUC Devices: Request Support

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White-labelled portal

A key component of Ikonic’s white-label support service is a unique portal with login credentials for you and the end user. The portal allows you to manage the entire estate of your customer in one place, including renewals.

The portal works with a simple ticketing process.

The process:

  • Log a ticket
  • Remotely diagnosed by an engineer
  • A replacement or on-site engineer is sent out the next business day

 

Your portal also comes with access to a full engineering report which can be run monthly, quarterly or yearly.

The report will take you through each stage of every claim as well as the outcome