White Label Support
24 Hour Helpline
We provide a 24/7 manned service so you can contact us whenever a hardware issue arrises.
You'll be put directly through to an engineer on our helpdesk which has a wide range of expertise and knowledge. They will then make a diagnostic assessment straight away.
4 Hour Replacement Parts
We have engineers who are ready to be despatched and a full inventory of parts located across 21 FSLs that are strategically positioned to major roads and networks.
This means our engineers are able to achieve a 4 hour fix time and can often bring the parts with them from our central warehouse.
Secure Data Disposal
Cameo are ADISA certified and we use the most sophisticated and trusted data wiping software and methods (White Canyon), removing data to a NIST 5 standard.
We will then provide a certificate of wipe. Because of our process, we are able to repurpose more hardware and ensure an end-to-end lifecycle that positively impacts our customers and the environment.
How it works
We provide a 24/7 manned service so you can contact us whenever a hardware issue arrises.
You’ll be put directly through to an engineer on our helpdesk which has a wide range of expertise and knowledge. They will then make a diagnostic assessment straight away.
We have engineers who are ready to be despatched and a full inventory of parts located across 21 FSLs that are strategically positioned to major roads and networks.
This means our engineers are able to achieve a 4 hour fix time and can often bring the parts with them from our central warehouse.
Customers are then provided with full report highlighting any current or environmental system issues, and recommendations for further action if needed.
Why Ikonic
Unbeatable service – A service that is best-in-class & 24 years of experience.
Rapid quotes – We aim to provide hardware support quotes in a few hours rather than our competitors days.
Incredible value – Ikonic’s premium support contracts are unmatched when it comes to price & quality.
Wide brand and product coverage – Ikonic’s contracts can cover: servers, storage, networking, drives, laptops & desktops from all leading brands.
Fully Accredited – All of Ikonic’s engineers are trained and qualified to the highest standards. In addition our processes for data destruction are ADISA certified.
Full marketing support
Ikonic have fully white branded marketing materials to help you sell IT support to your customers including:
- Brochures/Guide
- Marketing Emails
- Example contracts
To gain access to these assets simply email [email protected] or your account manager with the subject line “white label support”.
