Support – Ikonic
24/7 UK Help Desk
Worldwide Cover with a 4-hour response time – our service commitment is to provide a fast response at any time of day or night – 7 days a week, 365 days a year. Support requests will be dealt with within 4 hours, meaning you can rest assured that in the event of any faults, you can be back up and running quickly. The helpdesk is UK based and English speaking, but we can offer on-site support globally, with engineers who speak the end user’s language.
Comprehensive Parts Inventory
We carry a huge inventory of parts, meaning that we can get replacements to you fast. Having the stock at hand means faults get repaired quickly, helping you to avoid costly downtime and minimise complaints from your customers and from other departments within your business. We can support the latest datacentre technologies just released as well as out of warranty equipment that the manufacturer no longer supports. Our contracts include support of UNIX servers installed as long ago as the 1990s.
Savings on Time and Money
Our agile structure provides massive savings against manufacturer support contracts, giving you the same cover, response times and quality of service but for a fraction of the price. And unlike manufacturer fixed term and service contracts, we can be fully flexible with our offerings. Having the support start from when you need, and for how long you need, we can help bridge gaps between new solutions being put in place to covering only the items you need to be covered right down to component level.
Plus, being multi-vendor, our support allows whole data centres – or even multiple sites across the world – to be covered under one contract and one point of call for all issues.
Engineers
Ikonic has an extensive network of field based engineers who are fully brand accredited. Each and every one is qualified to the highest standard, is continuously trained and kept up to date with all the very latest technologies.
Channel Only
Ikonic’s support offering is a ‘channel-only’ model. This means that we offer a white label service to resellers who can resell Ikonic support as their own. The helpdesk is non-company branded and we can pass on support contract templates so all the work is already done for you.
Asset Disposal
For any unwanted equipment your sites may generate, we can offer a secure and accredited asset disposal service.
To learn more, and for pricing on any support opportunities you may have, please contact your account manager directly, or use the details below.
+44 (0) 1706 360 000
[email protected]
